Our Promise to You
At My Angel Amy, every candle and gift is crafted with love and intention. If something isn't right, we're here to make it right.
Returns
We accept returns within 14 days of delivery for items that are unused and in their original packaging. To initiate a return, please contact us at support@myangelamy.store with your order number and reason for return.
Exchanges
We're happy to exchange items for a different scent or product of equal value within 14 days of delivery. Reach out to us and we'll guide you through the process with care.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery with a photo of the item. We'll send a replacement or issue a full refund — no questions asked.
Non-Returnable Items
For hygiene and safety reasons, candles that have been burned or gift sets that have been opened cannot be returned unless they are defective.
Refunds
Once your return is received and inspected, we'll process your refund within 5–7 business days to your original payment method.
Thank you for trusting My Angel Amy with your most meaningful moments. 🤍